Entities are usually hosts, but can also be items as diverse as cloud or virtual resources, network devices, applications, users, and cell towers. Each entity has specific attributes and relationships to other IT processes that uniquely identify it. For more information, see Overview of deep dives in ITSI.Īn entity is an IT infrastructure component that requires management to deliver an IT service. They display a side-by-side view of KPIs and service health scores over time to help you zoom in on metric and log data and visually correlate root cause. If your organization has a site uptime guarantee of 99.9% per month, you will need to monitor the status of this KPI (and others) to ensure that CPU performance remains within acceptable parameters.įor more information, see Overview of creating KPIs in ITSI.ĭeep dives are an investigative tool to help you identify and analyze issues in your IT environment. You can use the search result values to monitor service health, check the status of IT components, and troubleshoot trends that might indicate an issue with your IT systems.įor example, cpu_load_percent is a KPI that measures the CPU load percentage on a server. It defines everything needed to generate searches to understand the underlying data, including how to access, aggregate, and qualify with thresholds. You create a KPI within a specific service. A KPI is used to monitor the health of a service. For more information, see How service health scores are calculated.Ī KPI (Key Performance Indicator) is a recurring saved search that returns the value of a performance metric, such as CPU load percentage, user count, revenue trends, sales, response time, and so on. Service Insights uses the health score to assign the service a severity level and color in the Service Analyzer and in glass tables. Technically, the health score is a KPI attached to every service, but it's populated by a single search within ITSI. Services contain KPIs (Key Performance Indicators), which make it possible to monitor service health, perform root cause analysis, receive alerts, and ensure that your IT operations are in compliance with business service-level agreements (SLAs).įor more information about creating services, see Overview of creating services in ITSI.Ī service's health score is a weighted average of the severity values of a service's KPIs and dependencies. Some services might have dependencies on other services. A single process, such as one instance of an application running on a hostĬreate business and technical services that model those within your environment.A business service, such as an online store, with multiple tiers.An infrastructure tier, such as a web, database, or network tier.An application or group of applications.For example, a service can be any of the following: The definition of a service is fairly broad. Glass tables feature a drawing canvas where you can add visualizations in the form of KPIs and service health scores, upload images and icons, and add charts.įor more information, see Overview of the glass table editor in ITSI.Ī service is a logical mapping of IT objects that applies to your business goals. Create glass tables to provide dynamic contextual views of your IT topology or business processes and monitor them in real time. Glass tables are custom visualizations that help you monitor KPIs and service health scores. Service insights provides the following features and functionalities that work together to provide visibility and insight into the health of your services: This top-down mapping functionality helps you immediately see the impact of a problematic object on the rest of the service operation. ITSI Service Insights helps you map these service dependencies based on a connection between devices and applications. These applications and hosts are all configured to offer the service of financial reporting. For example, creating financial reports through a web-based application requires a computer, web server, application server, databases, middleware, and network infrastructure. Services can be internal, like an organization email system, or customer-facing, like an organization's website. Within ITSI, a service is a set of interconnected applications and hosts that are configured to offer a specific service to the organization. The information derived from Service Insights helps you better detect problems, simplify investigations, triage issues, and accelerate resolutions. Service Insights in IT Service Intelligence (ITSI) represents the mapping and monitoring of business and technical services within your organization.
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